jiliqq Casino Privacy Policy

1. Who We Are

This Privacy Policy is issued by jiliqq Casino ("jiliqq," "we," "us," or "our"), the operator of the online gaming platform accessible at https://jiliqq.one. jiliqq acts as the Personal Information Controller in respect of all personal data collected through the Platform, as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering an account, accessing the jiliqq platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

2. Personal Data We Collect

jiliqq collects the following categories of personal data from players and platform visitors:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Philippine mobile number and email address
• Residential address (province, city/municipality)
• Government-issued ID type and number (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID)

2.2 Financial Data

• GCash or PayMaya mobile number linked to your payment account
• Philippine bank account details (bank name, account name) for withdrawal processing via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank
• Debit card details (card number masked, expiry date) where applicable
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used

2.3 Gaming & Account Data

• jiliqq username and encrypted password
• Game history, wager amounts, win/loss records, and session durations
• Bonus claims, wagering progress, and promotional participation records
• Responsible gaming settings (deposit limits, self-exclusion status, cooling-off periods)

2.4 Technical & Usage Data

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Login timestamps and session activity logs
• Cookie identifiers and similar tracking technologies (see Section 7)

2.5 Communications Data

• Support chat transcripts and email correspondence with jiliqq's customer service team
• Feedback, survey responses, and promotional opt-in preferences

3. How We Collect Your Data

jiliqq collects personal data through the following means:

• Direct collection: Information you provide when registering your jiliqq account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the jiliqq platform, via cookies, server logs, and similar technologies described in Section 7.
• Third-party sources: Identity verification data from accredited KYC service providers; fraud prevention data from payment processors; geolocation data from IP intelligence services used to enforce jurisdictional restrictions.
• Regulatory sources: Information shared with jiliqq by PAGCOR or other competent Philippine regulatory authorities in connection with licensing compliance, anti-money laundering (AML) obligations, or dispute resolution.

4. How We Use Your Personal Data

jiliqq uses your personal data for the following purposes:

jiliqq will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jiliqq processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the jiliqq Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics — where these interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time by contacting jiliqq support or updating your account preferences.

6. Data Sharing & Disclosure

jiliqq does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:

6.1 Service Providers

We share data with carefully selected third-party service providers who process data on our behalf under strict data processing agreements, including: KYC and identity verification providers, payment processors (GCash, PayMaya, Philippine banks), fraud prevention services, cloud hosting providers, and customer support platform operators. All service providers are contractually bound to process your data only as instructed by jiliqq and in compliance with the Data Privacy Act.

6.2 Regulatory & Legal Disclosure

jiliqq may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction where required by Philippine law, regulatory directive, court order, or to protect the legal rights of jiliqq or other players.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jiliqq's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via the contact details on your account.

6.4 With Your Consent

We may share your data with third parties not described above where you have provided explicit prior consent to such sharing.

7. Cookies & Tracking Technologies

jiliqq uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the jiliqq platform. Most Philippine mobile browsers (Chrome for Android, Safari for iOS) allow you to clear cookies and manage site permissions through the browser's privacy settings.

8. Data Retention

jiliqq retains your personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods required by Philippine law:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA reporting obligations.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Support communications: Retained for two (2) years from the date of the last communication, for quality assurance and dispute resolution.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with jiliqq's data disposal procedures.

9. Data Security

jiliqq implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the jiliqq platform
• AES-256 encryption for sensitive data stored in our databases, including passwords (stored as salted hashes) and financial account details
• Multi-factor authentication (MFA) options for player accounts
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security firms
• 24/7 intrusion detection and monitoring systems

10. Your Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jiliqq:

• Right to be informed: You have the right to be informed of how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data jiliqq holds about you, including your account data, KYC records, transaction history, and gaming history.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. Minor corrections (e.g., contact number updates) can be made directly in your account settings. Corrections to KYC identity data require submission of updated supporting documents.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliqq's legal retention obligations under PAGCOR regulations and the AMLA. Data subject to mandatory retention periods cannot be deleted until those periods expire.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your privacy rights override those interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format (e.g., CSV) for transfer to another service provider, where technically feasible.
• Right to lodge a complaint: If you believe jiliqq has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact jiliqq's Data Protection Officer using the contact details in Section 14. We will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11. Children's Privacy

The jiliqq Casino platform is strictly intended for individuals aged 21 years and above, in compliance with Philippine casino gaming regulations. jiliqq does not knowingly collect personal data from any person under the age of 21.

If jiliqq becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and report the incident to PAGCOR as required by our licensing conditions. If you are a parent or guardian and believe your child has registered a jiliqq account, please contact our support team immediately so we can take appropriate action.

12. Cross-Border Data Transfers

jiliqq's primary data processing infrastructure is located within the Philippines. In certain circumstances, your personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud prevention services.

Where such cross-border transfers occur, jiliqq ensures that adequate safeguards are in place to protect your personal data, including contractual clauses that impose data protection obligations equivalent to those required under the Philippine Data Privacy Act of 2012. jiliqq will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or a lawful basis under the DPA.

13. Updates to This Privacy Policy

jiliqq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — jiliqq will notify registered players via the mobile number or email address on file at least seven (7) days before the changes take effect. Your continued use of the jiliqq platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jiliqq protects your personal data.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jiliqq's handling of your personal data, please contact our designated Data Protection Officer (DPO):

For complaints that cannot be resolved directly with jiliqq, you may contact the National Privacy Commission (NPC) of the Philippines, the independent government body responsible for enforcing the Data Privacy Act of 2012.